CitiTech
Our Story
Founded in 1988, CitiTech Systems, Inc. has grown to become a leader in maintenance and performance management software. With a deep understanding of industry needs and over three decades of experience, we have continuously evolved our software to meet the demands of factories, construction companies, and government agencies. Today, CitiTech’s solutions are trusted by numerous organizations to manage assets, optimize work processes, and enhance resource utilization
Who We Are
About CitiTech
CitiTech Systems is a company headquartered in the Black Hills, in Rapid City, South Dakota, with customers nation-wide and in Canada. Our powerful management solution is backed by a highly-qualified team of software designers, developers, technical support and training professionals that support one of the most responsive, customer-oriented organizations in the industry. Qualified support technicians answer toll-free telephone calls, use the Internet extensively to support our software and users, and conduct ongoing web-based training to help enhance users’ expertise.
Our Mission
About CitiTech
CitiTech Systems offers asset and maintenance management software for public works and transportation organizations, with over 30 years of experience. Their mission is to provide a state-of-the-art solution that helps agencies maintain infrastructure effectively and efficiently, ensuring quality service at minimal cost. Their CMS software enhances asset preservation and maintenance through a quality assurance program focused on performance management to improve asset condition, extend lifespan, and reduce lifecycle costs.
A Customer Focus
C.A.R.E.
"Customers Are Really Everything!", That’s our motto and our focus. We specialize in developing software. While we have a good understanding of asset and maintenance management principles, our users are “front line”. They have questions, issues and suggestions that we take seriously. Consequently, we’ve developed a highly-trained support staff that understands user issues and the software. Support questions or issues are usually resolved on the first contact.
A Customer Focus
Customers Are #1
CitiTech
CitiTech Systems, Inc. has a strong outreach program, and is one of the few companies that contacts it’s users regularly to ask how the software is performing. CitiTech also periodically publishes a newsletter, and holds a user conference where users meet with developers and other CMS users to discuss the software, share methodologies, and suggest improvements and enhancements on existing versions and future releases.